Returns

Due to the nature of our good being perishable we cannot accept any returns.

If you face any issues with your product please contact us as soon as possible on info@lesfloralies.ae

Refunds

We do not offer any cash refunds of any type if there is a genuine issue with the products we will replace the item free of charge. You need to submit a claim with clear photographs of the issue within 12 hours to info@lesfloralies.ae and we will notify you of the decision.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@lesfloralies.ae

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lesfloralies.ae